REFUND POLICY

Due to hygiene and safety reasons, all beauty product sales are final unless the item arrives damaged or incorrect.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

Your order number

Photos of the item

A brief description of the issue

Shipping Policy –  Elizalde Beauty

Order Processing

All orders are processed within 1–5 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Please note that processing times may increase during:

Sales

Holidays

New product launches

High order volume periods

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Shipping Times

Estimated shipping times within the United States:

Standard Shipping: 3–7 business days

Shipping times are estimates and are not guaranteed.

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Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may occasionally offer:

Free shipping promotions

Discounted shipping events

Local pickup options for Houston customers

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Tracking Orders

Once your order ships, you will receive a tracking number by email to monitor your package delivery status.

Please allow up to 24–48 hours for tracking updates to appear.

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Incorrect Addresses

Customers are responsible for entering the correct shipping address at checkout.

Elizalde Beauty is not responsible for:

Incorrect addresses

Returned packages due to address errors

Packages delivered to the wrong address entered by the customer

If you notice an address mistake, contact us immediately before your order ships.

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Lost, Stolen, or Delayed Packages

Elizalde Beauty is not responsible for packages marked as delivered by the shipping carrier.

If your package is:

Delayed → Please allow additional transit time with the carrier

Lost or stolen → Contact the shipping carrier directly to file a claim

We are not responsible for shipping delays caused by:

Weather conditions

Carrier issues

Holidays

Customs or transit delays

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Local Pickup

Local pickup may be available for Houston customers. Pickup instructions will be provided once your order is ready.

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Contact Us

For any shipping questions or concerns, please contact:

Email: elizaldebeauty@gmail.com

Website:  elizaldebeauty.com

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